Welcome to On Running Styles’ FAQ section! We’re here to help you with any questions about our Swiss-engineered performance footwear, delivery options, returns, and more. Your journey starts with the perfect pair of shoes – let’s get you moving!
Product Questions
What types of footwear does On Running Styles specialize in?
We specialize in high-performance footwear for active lifestyles, including hiking boots, trail running shoes, running shoes, training shoes, walking shoes, and lifestyle sneakers. Our Swiss-engineered designs combine precision craftsmanship with innovative technology.
How do I choose the right shoe for my activity?
Our collection is organized by activity to help you find your perfect match:
- Trail adventures: Explore our Trail Footwear and Trail Running Shoes
- Road running: Check out our Running Shoes collection
- Hiking: Browse Hiking Boots and Hiking Shoes
- Casual wear: Discover our Lifestyle Sneakers
- Training: View our Training and Tennis Shoes
Still unsure? Our footwear is designed for versatile performance across multiple activities.
Are On Running Styles shoes suitable for wide feet?
Our Swiss-engineered footwear is designed with anatomical precision to accommodate most foot shapes. For specific width requirements, we recommend checking individual product descriptions or contacting our customer service at [email protected].
Ordering & Delivery
Where does On Running Styles ship?
We ship globally to most countries (excluding some Asian regions and remote areas). Our headquarters are in Charleston, US, but we deliver worldwide with care and precision.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 days)
- Free Shipping (Orders $50+): Via EMS, delivered in 15-25 business days after processing
Note: Delivery times are estimates and may vary based on destination and customs processing.
How can I track my order?
Once your order ships from our Charleston warehouse, you’ll receive a shipment notification email with tracking details. You can follow your package’s journey right to your doorstep.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. Your footwear should move with you, not against you. If you’re not completely satisfied, please visit our Returns page for details on how to initiate a return.
Are there any restrictions on returns?
Returned items must be in new, unworn condition with original packaging. Some sale items may be final sale – please check product details at purchase.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. Our secure checkout ensures your information stays protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all transactions. Your payment information is processed securely and never stored on our servers.
Customer Service
How can I contact customer service?
Our team is happy to help! You can reach us at [email protected]. Our headquarters are located at 1321 Froe Street, Charleston, US 25301, though we don’t offer in-person visits at this location.
Do you offer size consultations?
While we don’t offer formal size consultations, our product descriptions include detailed sizing information. For specific questions about fit, our customer service team can provide guidance based on your needs and the particular shoe model.
Didn’t find the answer you’re looking for? Our adventure-ready customer service team is standing by to help you at [email protected]. Where will your next pair of On Running Styles shoes take you?